Terms of use and conditions

Last updated: 11 SEPTEMBER 2026

These Terms of Use (“Terms”) govern access to and use of the website available at tripa.ai, TRIPA accounts, applications, platform functionality, assessments, reports, interfaces, and other services that expressly reference or incorporate these Terms (collectively, the “Services”).

Please read these Terms carefully.

By creating an account, clicking an acceptance button or similar mechanism, purchasing or subscribing to a Service, or otherwise accessing or using a Service to which these Terms apply, you agree to be bound by these Terms.

If you use the Services on behalf of a company, organization, public body, or other legal entity, you represent that you have authority to bind that entity. In that case, “you” and “your” include that entity.

If you do not agree to these Terms, you must not access or use the Services.

1TRIPA Entities and Contracting Party

1.1European Website Operator

Unless otherwise expressly identified in an applicable agreement, Order Form, invoice, or other governing documentation, the public website tripa.ai is operated by:

TRIPA HC s.r.o.

Košická 52/A
821 08 Bratislava – mestská časť Ružinov
Slovak Republic
Company Registration No. (IČO): 54 220 068
Tax Identification No. (DIČ): 2121610942
Registered in the Commercial Register of the Municipal Court Bratislava III
Section: Sro
Insert No.: 156865/B
Email: info@tripa.ai

1.2United States Entity

TRIPA also operates through:

TRIPA Inc.

3960 SW 195 Terrace
Miramar, Florida 33029
United States of America
A Delaware corporation registered to conduct business in Florida as a Foreign Profit Corporation.Florida Department of State Document No.: F23000002430.

1.3Separate Legal Entities

TRIPA HC s.r.o. and TRIPA Inc. are separate legal entities. They may collectively be referred to as “TRIPA,” “we,” “us,” or “our” where the context permits, but such terminology does not merge their legal personalities or create joint liability.

The TRIPA entity responsible for a particular commercial relationship, transaction, Service, or data-processing activity will be identified by the applicable agreement, Order Form, Statement of Work, invoice, Privacy Notice, Data Processing Agreement, or other governing documentation.

2Relationship Between These Terms and Other Agreements

These Terms govern use of the Services unless another written agreement expressly provides otherwise.

If you or your organization has entered into a Master Services Agreement, SaaS Agreement, Order Form, Statement of Work, Data Processing Agreement, licence agreement, pilot agreement, or other written agreement with a TRIPA entity (“Commercial Agreement”), that Commercial Agreement will control to the extent of any conflict with these Terms.

A Data Processing Agreement governs processing of personal data within its scope and will prevail over inconsistent provisions concerning such processing.

Nothing in these Terms modifies rights or obligations contained in a separately executed Commercial Agreement unless that agreement expressly provides otherwise.

3Eligibility and Authorized Use

You may use the Services only if you are legally capable of entering into a binding agreement or are using the Services under the authority and supervision of an organization legally capable of doing so.

TRIPA Services intended for organizational, professional, employment, workforce, assessment, or decision-support purposes are intended for adult users.

Unless TRIPA expressly designates a particular Service for younger users and implements the required safeguards, you must be at least 18 years old to create an independent TRIPA account.

Organizations using TRIPA are responsible for ensuring that their authorized users are legally permitted to use the applicable Services.

4Accounts and Access Credentials

Certain Services require an account.

You agree to:

• provide accurate and current registration information;
• maintain the confidentiality of your credentials;
• use reasonable security measures to protect your account;
• promptly notify TRIPA of suspected unauthorized access or compromise;
• ensure that persons accessing an organizational account are properly authorized; and
• remain responsible for activity performed through your account to the extent attributable to you or persons acting under your authority.

You must not share credentials in a manner inconsistent with the applicable subscription, licence, role, access-control configuration, or Commercial Agreement.

TRIPA may require authentication, identity verification, multi-factor authentication, or other security measures where reasonably necessary.

5Nature and Purpose of TRIPA Services

TRIPA develops governed workforce decision intelligence infrastructure designed to support structured, evidence-based organizational and workforce decision-making.

Depending on the applicable Service, TRIPA may process or analyze information relating to matters such as:

• behavioral characteristics;
• psychometric assessment information;
• values and motivational factors;
• competencies and role requirements;
• decision styles;
• critical-thinking or related assessment information;
• professional experience and qualifications;
• organizational structures and roles;
• workforce relationships and organizational information;
• role suitability or capability indicators;
• analytical and predictive information; and
• other information relevant to an authorized workforce or organizational use case.

TRIPA Services may use deterministic computational methods, statistical methods, analytical models, machine learning, artificial intelligence, graph-based systems, rules-based systems, or combinations of these technologies.

Outputs may include scores, profiles, indicators, comparisons, analyses, explanations, simulations, predictions, recommendations, or other decision-support information.

The availability of a capability does not mean that the capability is authorized for every purpose, jurisdiction, customer, individual, or decision context.

5.1Intended Purpose, Use-Case Classification, and Purpose Drift

Each governed TRIPA capability is intended to operate only within its documented purpose, authorized user population, input/output scope, decision-influence boundary, and applicable deployment context.

Where an artificial-intelligence use case may fall within a regulated or high-risk category, including employment, worker management, candidate evaluation, promotion, termination, task allocation, or performance monitoring, the customer and TRIPA must apply the applicable product documentation, contractual allocation of responsibilities, and regulatory assessment before that capability is used in the relevant context.

A customer must not repurpose a TRIPA capability for a materially different decision context merely because the technical interface permits data to be submitted. Use outside the documented purpose, a required classification, or an applicable deployment restriction is unauthorized.

6Decision Support — Not Autonomous Decision Authority

TRIPA Services are designed to support human decision-making, not to transfer ultimate accountability for consequential decisions to software.

Unless expressly authorized by applicable law, the applicable Service documentation, and the governing Commercial Agreement, TRIPA outputs must not be treated as the sole basis for a decision that produces legal effects or similarly significant effects concerning an individual.

A TRIPA score, profile, assessment, recommendation, prediction, ranking, comparison, or other output does not by itself constitute a final:

• hiring decision;
• rejection decision;
• promotion decision;
• termination decision;
• compensation decision;
• disciplinary decision;
• psychological diagnosis;
• medical or clinical determination;
• legal determination;
• financial determination; or
• other regulated professional determination.

Organizations and authorized decision-makers remain responsible for reviewing relevant information, understanding the applicable context and limitations, exercising appropriate human judgment, and complying with applicable law.

6.1Human-Authority Runtime Boundary

For governed consequential-decision workflows, TRIPA may apply technical controls designed to prevent a system output from becoming autonomous authority. Depending on the Service and workflow, those controls may require an expressly authorized human reviewer, verification of reviewer authority, independent review, a substantive reason, referenced evidence, and an auditable review receipt before positive reliance is permitted.

Where such controls apply, TRIPA may keep execution authority, employment-decision authority, consequential-action authority, and canonical-mutation authority disabled even after a human review. An approval may therefore mean only approved for manual consideration, not that TRIPA has made or executed the underlying employment or other consequential decision.

6.2Solely Automated Significant Decisions

TRIPA Services are not intended to be used to produce or execute a solely automated decision that has legal effects or similarly significant effects concerning an individual unless that specific use is expressly authorized by applicable law, the applicable Service documentation, and the governing Commercial Agreement, and all legally required safeguards have been implemented.

A customer must not configure its surrounding process so that a TRIPA score, recommendation, ranking, profile, prediction, or other output becomes determinative or effectively determinative merely because a nominal human step exists.

7Human Oversight and Responsible Deployment

Where TRIPA is used in connection with employment, workforce management, candidate assessment, professional development, organizational planning, or another context affecting individuals, the organization deploying the Service is responsible for establishing appropriate human oversight to the extent required by law and the applicable agreement.

Where applicable, organizations using TRIPA must ensure that persons responsible for oversight have appropriate:

• authority;
• competence;
• training;
• contextual information; and
• ability to question, disregard, override, or stop reliance upon a system output where appropriate.

Users must not intentionally circumvent, disable, manipulate, or bypass TRIPA mechanisms designed to provide governance, auditability, traceability, explainability, security, permissions, human oversight, or other safeguards.

Where a human-oversight control applies, the reviewer must exercise real and independent judgment rather than automatically accepting the system output. The reviewer must consider the relevant context, evidence, limitations, uncertainty and applicable safeguards.

Depending on the workflow, an authorized human may be enabled to reject or disregard an output, override reliance on it, return the matter for revision or escalation, or stop reliance on the system. A stop action may place the workflow into a fail-closed or otherwise safe state.

TRIPA may record reviewer identity or role, authority verification, disposition, reason, evidence references, stop/override state and cryptographic or deterministic integrity information for governance and audit purposes, subject to applicable privacy and security requirements.

Human oversight implemented by TRIPA does not relieve a deploying organization of any training, competence, worker-information, consultation, fundamental-rights, employment-law, data-protection, or other obligations that apply to that organization.

8. Customer and Organizational Responsibilities

Organizations using TRIPA are responsible for their use and deployment of the Services.

Without limiting other obligations, an organizational customer is responsible for:

• determining whether its intended use of TRIPA is lawful and appropriate;
• establishing a valid legal basis for personal-data processing where required;
• providing required notices to employees, candidates, workers, representatives, or other affected persons;
• obtaining required permissions or consents where applicable;
• ensuring that information submitted to TRIPA is lawfully obtained;
• ensuring that input information under its control is reasonably accurate, relevant, and appropriate for the intended purpose;
• assigning appropriately authorized users and decision-makers;
• applying required human oversight;
• considering the limitations and context of TRIPA outputs;
• complying with employment, labor, equality, anti-discrimination, accessibility, privacy, data-protection, artificial-intelligence, and other applicable laws;
• using TRIPA only within the applicable documented and contractually authorized purposes; and
• complying with applicable instructions, product documentation, governance controls, and contractual restrictions;
• conducting any required data-protection impact assessment, fundamental-rights assessment, worker consultation, AI-system classification, or other deployment assessment;
• ensuring that any human reviewer has the authority, competence, training, time, information, and practical ability necessary to challenge a system output;
• providing a mechanism for affected persons to exercise applicable rights, including human intervention, expression of a point of view, objection, correction, access, or contestability where required; and
• not treating a technical control status, dashboard indicator, evidence receipt, audit report, or internal compliance mapping as a governmental approval, legal certification, or substitute for the organization’s own legal obligations.

TRIPA’s provision of a technical capability does not constitute legal authorization for a customer to use that capability in every jurisdiction or context.

9. Psychometric, Competency, and Assessment Information

TRIPA assessments, behavioral information, values information, competency information, analytical profiles, and related outputs are intended for their documented professional and organizational purposes.

Such information must be interpreted within its relevant methodology, context, limitations, confidence, and intended use. Assessment results should not be interpreted as fixed or absolute statements about a person’s character, worth, intelligence, psychological health, future behavior, or guaranteed performance.

Users must not intentionally present TRIPA outputs in a false, misleading, discriminatory, scientifically unsupported, or materially decontextualized manner.

Unless expressly identified otherwise, TRIPA Services do not provide psychological or clinical diagnosis.

9.1Protected Traits, Special Categories, and Inference Restrictions

TRIPA assessments and workforce-intelligence functionality must not be used to intentionally infer or determine race or ethnic origin, political opinions or affiliation, religious or philosophical beliefs, trade-union membership, genetic data, biometric identity categories, health status, sex life, sexual orientation, or another protected or special category unless a specific Service is expressly designed, documented and lawfully authorized for that purpose.

Labels used within a professional values or motivational framework are methodological constructs. A label that uses terminology also found in a protected-category context does not, by that label alone, constitute an assertion about political opinion, religious belief, health, sexual orientation, or another protected legal category.

Customers must not combine TRIPA outputs with other data for the purpose of reconstructing, inferring, or proxying a protected trait in a manner prohibited by law.

10Artificial Intelligence and Machine-Assisted Functionality

Certain TRIPA Services may incorporate artificial-intelligence or machine-assisted functionality.

AI-assisted outputs may be probabilistic and may contain inaccuracies, omissions, or context-dependent conclusions.

Where TRIPA provides generated explanations, summaries, suggestions, recommendations, or other AI-assisted outputs, users are responsible for applying appropriate review before relying upon them.

Users must not:

• represent AI-generated content as independently verified fact where it has not been verified;
• bypass applicable human-review requirements;
• use AI functionality outside its authorized purpose;
• intentionally manipulate inputs to defeat safeguards or governance controls;
• use TRIPA AI functionality to unlawfully discriminate against individuals or protected groups; or
• use an AI-generated output as autonomous authority where human review or intervention is required.

Specific Services may be subject to additional instructions, limitations, or governance requirements.

10.1 AI Interaction Transparency and Provenance

Where applicable law requires a person to be informed that they are interacting with an AI system, or requires disclosure, provenance, labelling, marking, or similar transparency for AI-generated or manipulated content, TRIPA will implement or provide the applicable Service-level mechanism to the extent of TRIPA’s legal and contractual responsibility.

These Terms are not a substitute for an in-product disclosure that applicable law requires to be presented at or before a particular interaction.

Customers must not intentionally remove, suppress, conceal, alter, or defeat a mandatory AI disclosure, provenance indicator, machine-readable marking, or other transparency safeguard provided by TRIPA.

11User and Customer Content

“User Content” means data, text, responses, documents, job or role information, organizational information, assessment responses, comments, files, images, instructions, or other material submitted to the Services by or on behalf of a user or customer.

As between you and TRIPA, and subject to applicable law and contractual rights, you retain your rights in your User Content.

You represent that you have the rights, permissions, authority, or lawful basis necessary to provide User Content to TRIPA and permit its processing for the applicable Service.

You must not knowingly provide User Content that:

• infringes another person’s intellectual-property rights;
• violates confidentiality obligations;
• was unlawfully obtained;
• contains malicious code;
• violates applicable law;
• exceeds your authority to disclose or process; or
• is intentionally materially false or deceptive.

12Licence to Process User Content

You grant the applicable TRIPA entity and its authorized processors a non-exclusive, worldwide licence to host, copy, transmit, process, transform, display, and otherwise use User Content only to the extent reasonably necessary to:

• provide the Services;
• perform the applicable Commercial Agreement;
• maintain security and integrity;
• provide customer support;
• prevent fraud or misuse;
• comply with applicable law;
• exercise or defend legal rights; and
• improve or operate the Services where permitted by the applicable agreement, Privacy Policy, and data-protection law.

This licence does not transfer ownership of your User Content to TRIPA.

It does not grant TRIPA an unrestricted right to sell, publish, or independently commercialize identifiable User Content.

Where User Content contains personal data, processing of that personal data is additionally governed by the applicable Privacy Policy, Data Processing Agreement, and applicable data-protection law.

13. Aggregated and De-Identified Information

To the extent permitted by applicable law and applicable contractual commitments, TRIPA may generate and use aggregated, statistical, or de-identified information derived from operation of the Services where such information does not identify an individual or customer and is not reasonably capable of being used by TRIPA to re-identify them.

Such information may be used for legitimate purposes including:

• service operation;
• security;
• reliability;
• benchmarking;
• statistical analysis;
• product improvement;
• research;
• methodology validation; and
• development of analytical capabilities.

TRIPA will not characterize information as de-identified where TRIPA retains a reasonably available means of directly re-identifying it, except where technically necessary for a controlled process permitted by law.

14. TRIPA Intellectual Property

The Services and associated technology contain proprietary and confidential material owned by or licensed to TRIPA.

This may include, without limitation:

• software;
• source code and object code;
• system architecture;
• APIs;
• data models;
• ontologies;
• graph structures;
• schemas;
• methodologies;
• assessment frameworks;
• scoring systems;
• algorithms;
• analytical models;
• governance mechanisms;
• workflows;
• interfaces;
• documentation;
• reports;
• designs;
• text;
• graphics;
• trademarks;
• logos;
• trade secrets; and
• other intellectual property.

Except for the limited rights expressly granted under these Terms or another applicable agreement, no right, title, or interest in TRIPA intellectual property is transferred to you.

All rights not expressly granted are reserved.

15. Limited Right to Use the Services

Subject to these Terms and any applicable Commercial Agreement, TRIPA grants you a limited, non-exclusive, non-transferable, nonsublicensable right to access and use the applicable Services for their authorized purpose during the applicable period of access.

You may not, except where expressly permitted by TRIPA or by mandatory applicable law:

• copy or reproduce substantial portions of the Services;
• sell, resell, sublicense, rent, lease, or commercially redistribute the Services;
• reverse engineer, decompile, disassemble, or attempt to derive source code, proprietary models, or protected technical mechanisms;
• circumvent access controls;
• bypass licence, security, privacy, governance, or usage restrictions;
• extract substantial datasets or proprietary information from the Services;
• use TRIPA intellectual property to develop a materially competing product through unauthorized copying or extraction;
• remove copyright, trademark, confidentiality, or proprietary notices; or
• use TRIPA branding in a manner suggesting sponsorship or endorsement without authorization.

Nothing in these Terms limits rights that cannot lawfully be excluded.

16. Acceptable Use

You must not use the Services to:

• violate applicable law or regulation;
• infringe the rights of another person;
• discriminate unlawfully;
• harass, threaten, exploit, or harm another person;
• upload or distribute malware or malicious code;
• gain unauthorized access to an account, system, network, or dataset;
• interfere with or materially degrade the Services;
• conduct unauthorized vulnerability testing;
• evade security controls;
• impersonate another person or organization;
• submit information you are not authorized to process;
• conduct unlawful surveillance or profiling;
• scrape or systematically extract protected information except where expressly authorized or permitted by mandatory law;
• create accounts or requests through unauthorized automated means;
• generate excessive or abusive traffic;
• use the Services to train, benchmark, reproduce, or develop competing systems through unauthorized extraction of TRIPA proprietary material;
• manipulate TRIPA outputs or reports in a manner that materially misrepresents what TRIPA produced;
• bypass human-oversight requirements;
• bypass applicable governance controls; or
• use the Services for a purpose expressly prohibited in applicable documentation or a Commercial Agreement;
• use a TRIPA output to make or execute a solely automated legally or similarly significant decision where applicable law requires human involvement or other safeguards;
• bypass, falsify, impersonate, or spoof a human reviewer, reviewer role, authority verification, reason, evidence reference, review receipt, override, stop action, or contestability mechanism;
• use the Services for prohibited social scoring or other prohibited classification of persons;
• use the Services to infer emotions in workplace or educational settings where such use is prohibited, except where a separately documented and lawful medical or safety exception applies;
• use biometric categorisation to infer protected or sensitive attributes where prohibited;
• use manipulative, deceptive, subliminal, or vulnerability-exploiting techniques in a manner prohibited by applicable artificialintelligence law;
• intentionally infer or proxy protected or special-category traits from assessment or workforce data where such inference is not lawfully authorized; or
• conceal an AI interaction or AI-generated/manipulated output where applicable law requires disclosure or marking.

TRIPA may implement reasonable technical measures to detect, prevent, or investigate misuse.

17. Feedback

If you voluntarily provide suggestions, recommendations, improvement ideas, or other feedback concerning TRIPA or the Services (“Feedback”), you grant TRIPA a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that Feedback without restriction or compensation.

This provision applies to Feedback concerning TRIPA products or Services and does not transfer ownership of User Content, customer data, personal data, confidential information, or intellectual property supplied for the purpose of receiving the Services.

Do not submit third-party confidential information as Feedback.

18Privacy and Data Protection

TRIPA processes personal data in accordance with applicable data-protection law and the applicable Privacy Policy.

Where TRIPA acts as processor on behalf of an organizational customer, processing may additionally be governed by a Data Processing Agreement.

Depending on the circumstances, different TRIPA entities may act as controller, joint controller, processor, or another legally recognized role for different processing activities.

The relevant Privacy Policy, Privacy Notice, DPA, or Commercial Agreement will identify the applicable arrangements where required.

Users must not use the Services to collect or process personal data unlawfully.

18.1Automated Processing, Human Intervention, and Data-Subject Rights

Where processing involves profiling, scoring, recommendations, predictions, or other automated processing, the applicable customer/controller remains responsible for determining whether the processing falls within restrictions on automated individual decision-making and for implementing the safeguards required for its use.

Where required by applicable law, the applicable process must support meaningful human intervention, the ability for the affected person to express their point of view, and the ability to contest a decision. A TRIPA technical human-review control does not by itself prove that a customer’s complete organizational contestability process is legally sufficient.

TRIPA may provide technical features, evidence, audit records, explanations, or interfaces intended to support data-subject rights and organizational compliance. The exact allocation of responsibility depends on the relevant processing role and governing documentation.

18.2International Transfers

Where personal data is transferred to a country or recipient requiring an international-transfer mechanism under applicable dataprotection law, the applicable Privacy Notice, Data Processing Agreement, subprocessor documentation, transfer assessment, or other governing document will identify the applicable arrangement where required.

The existence of a TRIPA entity, processor, subprocessor, integration, or technical connection in another country does not by itself establish which transfer mechanism applies to a particular processing activity. Customers and TRIPA must rely on the actual data flow and governing documentation.

19Confidential Information

Where a Commercial Agreement contains confidentiality obligations, those provisions govern.

Users must not disclose through publicly accessible areas of the Services information that they are not authorized to disclose.

TRIPA may use reasonable administrative, organizational, and technical measures intended to protect information processed through the Services.

No method of electronic transmission or storage is completely risk-free, and security commitments applicable to commercial Services are governed by the applicable contractual documentation.

20Third-Party Services and Integrations

The Services may contain links to, interoperate with, or permit integrations with third-party websites, applications, data sources, APIs, infrastructure, or services.

Third-party services are governed by their own terms and policies.

Unless expressly stated otherwise, TRIPA does not control and is not responsible for third-party services, including their availability, security, content, functionality, privacy practices, or continued compatibility.

A reference to or integration with a third-party product does not by itself constitute endorsement, sponsorship, partnership, or affiliation.

21Service Changes, Availability, and Maintenance

TRIPA may develop, modify, update, replace, or discontinue features of the Services as reasonably required for reasons including:

• technical development;
• security;
• legal or regulatory compliance;
• reliability;
• product improvement;
• third-party dependencies;
• operational requirements; or
• business requirements.

Where a Commercial Agreement establishes specific service levels, support obligations, notice requirements, or change-control procedures, that agreement controls.

TRIPA does not guarantee that the public website or free functionality will be uninterrupted or permanently available.

Nothing in this section limits mandatory consumer rights.

21.1 Regulatory Monitoring, Evidence, and Updates

TRIPA may maintain technical compliance mappings, source hashes, evidence bindings, audit receipts, regulatory-control dashboards, test results, regulatory update assessments, and patch proposals to monitor whether implementation remains aligned with documented regulatory requirements.

Such materials are governance and assurance tools. A technical control status such as PASS does not by itself constitute legal advice, governmental approval, conformity assessment, statutory certification, or a representation that every legal requirement applicable to a deployment has been satisfied.

Regulatory or legal updates may cause TRIPA to restrict, modify, suspend, reclassify, or require additional review of a capability. TRIPA may require a controlled remediation and revalidation process before a regulatory claim is restored.

22Suspension and Termination

TRIPA may suspend or restrict access where reasonably necessary because of:

• a material breach of these Terms;
• security risk;
• suspected unauthorized access;
• unlawful activity;
• misuse of the Services;
• non-payment where applicable;
• material risk to another user, TRIPA, or a third party;
• a legal or regulatory requirement; or
• circumstances otherwise authorized by an applicable Commercial Agreement.

Where reasonably practicable and legally permitted, TRIPA will seek to make enforcement measures proportionate to the circumstances.

You may stop using the Services at any time.

Termination of a paid subscription or Commercial Agreement is governed by the applicable purchasing terms or agreement.

Upon termination, rights to access the Services cease except to the extent otherwise required by law or contract.

Provisions that by their nature are intended to survive termination will survive, including provisions concerning intellectual property, confidentiality, liability, accrued payment obligations, dispute resolution, and other rights or obligations that have arisen before termination.

23. Consumer Rights

If you use the Services as a consumer, nothing in these Terms excludes or restricts rights that cannot lawfully be excluded under applicable consumer-protection law.

Where a consumer purchases a digital service, digital content, or another Service remotely, statutory pre-contractual information requirements, conformity rights, cancellation or withdrawal rights, refund rights, and other mandatory protections apply where required by law.

Where commencement of a Service during a statutory withdrawal period requires express consent or acknowledgement, TRIPA may request that consent separately during the purchasing process.

Any statutory mechanism required to permit online withdrawal from an eligible consumer contract will be provided where applicable.

If a provision of these Terms conflicts with a mandatory consumer right, the mandatory consumer right prevails to the extent of that conflict.

24No Guarantee of Outcomes

TRIPA provides decision-support technology.

TRIPA does not guarantee that use of the Services will result in any particular:

• hiring outcome;
• employee performance;
• candidate performance;
• role success;
• retention outcome;
• organizational performance;
• cultural or team outcome;
• productivity improvement;
• commercial result;
• financial result; or
• other individual or organizational result.

Assessments, predictions, recommendations, indicators, and analytical outputs necessarily operate within assumptions, limitations, available information, methodologies, and defined purposes.

Historical relationships or analytical correlations do not guarantee future results.

25. No Regulated Professional Advice

Unless expressly agreed otherwise in a Service specifically designed and lawfully authorized for such purpose, TRIPA does not provide legal, medical, clinical, psychological, tax, accounting, investment, or other regulated professional advice.

TRIPA outputs should not be interpreted as a substitute for professional advice where such advice is required.

26Disclaimer of Warranties

To the maximum extent permitted by applicable law, and except for warranties expressly provided in a Commercial Agreement, the public website and any free Services are provided on an “as available” basis.

TRIPA does not warrant that every Service will:

• operate without interruption;
• be entirely error-free;
• meet every user’s requirements;
• remain compatible with every third-party system; or
• produce an infallible outcome.

Nothing in these Terms excludes statutory warranties, conformity obligations, remedies, or other rights that cannot lawfully be excluded.

Any warranties applicable to paid commercial Services are additionally governed by the applicable Commercial Agreement.

27. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms excludes liability that cannot lawfully be excluded for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence where liability may not lawfully be excluded, death or personal injury caused by negligence where applicable, or violation of mandatory statutory rights.

27.1Business Users

To the maximum extent permitted by law, where you use the Services for business or professional purposes and no applicable Commercial Agreement provides otherwise:

TRIPA will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses, or for loss of profits, revenue, anticipated savings, goodwill, or business opportunity, except where such limitation is prohibited by law.

TRIPA’s aggregate liability arising out of or relating to the Services and these Terms will not exceed the amounts paid or payable by you to the applicable TRIPA entity for the affected Service during the twelve months preceding the event giving rise to the claim.

If the relevant Service was provided without charge, TRIPA’s aggregate liability will not exceed EUR 100, except where a different limitation is required by applicable law.

27.2Consumers

The limitations in Section 27.1 do not apply to a consumer to the extent they would restrict a mandatory consumer right or remedy.

28Indemnification by Business Users

If you use the Services on behalf of a business or organization, you agree, to the extent permitted by applicable law, to indemnify the applicable TRIPA entity against third-party claims, damages, and reasonable costs arising directly from:

• User Content you were not authorized to provide;
• your unlawful use of the Services;
• your material violation of these Terms;
• infringement of third-party rights caused by material supplied by you; or
• deployment of the Services for an unauthorized purpose.

This obligation does not apply to the extent a claim was caused by TRIPA’s own breach, unlawful conduct, or circumstances for which TRIPA is responsible under applicable law.

This section does not apply to consumers acting outside a trade, business, craft, or profession.

29. Intellectual-Property Complaints

If you believe material made available through a TRIPA-controlled Service infringes your copyright, trademark, or other intellectualproperty rights, please contact:

info@tripa.ai

Please provide sufficient information for TRIPA to understand and evaluate the complaint, including:

• identification of the protected work or right;
• identification of the allegedly infringing material;
• where the material appears;
• your contact information;
• the basis for your claim; and
• where relevant, confirmation that you are the rights holder or are authorized to act for the rights holder.

TRIPA may request additional information where reasonably necessary.

Nothing in this section limits any statutory notice-and-action mechanism that applies under applicable law.

30. Electronic Communications

You agree that TRIPA may communicate with you electronically regarding your account and the Services, including through email, the Services, or account notifications.

Where applicable law requires information to be provided on a durable medium or requires specific consent to electronic communications, TRIPA will apply the applicable legal requirements.

You are responsible for maintaining accurate contact information associated with your account.

Marketing communications are separately governed by applicable marketing and privacy requirements and any communication preferences available to you.

31Changes to These Terms

TRIPA may update these Terms to reflect changes in:

• law or regulation;
• Services or functionality;
• security requirements;
• corporate structure;
• operational practices; or
• other legitimate business requirements.

The effective date of the current Terms will be displayed at the beginning of the document.

Where required by applicable law or contract, TRIPA will provide appropriate notice of material changes before those changes take effect.

Changes will not retroactively alter accrued rights or obligations unless permitted by applicable law.

Continued use after the effective date of an appropriately notified change constitutes acceptance where legally permitted.

If applicable law requires express acceptance of a change, TRIPA will request it separately.

32. Governing Law and Disputes

32.1Consumers

If you are a consumer, these Terms do not deprive you of mandatory protections provided by the law of the country in which you habitually reside where such protections apply.

Nothing in these Terms prevents a consumer from bringing proceedings before a court having jurisdiction under applicable consumer law.

Consumers may also have access to applicable alternative dispute-resolution mechanisms.

32.2Business and Professional Users

Unless a Commercial Agreement provides otherwise, these Terms and disputes arising solely from use of the public website or Services under these Terms by a business or professional user are governed by the laws of the Slovak Republic, without prejudice to mandatory applicable law.

To the extent legally permitted and unless otherwise agreed in writing, courts having jurisdiction in Bratislava, Slovak Republic will have jurisdiction over such disputes.

32.3Commercial Agreements and Arbitration

A Commercial Agreement may establish a different governing law, jurisdiction, mediation procedure, arbitration mechanism, or dispute-resolution process.

Where the parties expressly agree to VIAC arbitration in a Commercial Agreement, the arbitration provisions of that agreement govern.

These public Terms do not impose mandatory VIAC arbitration on consumers.

33Compliance with Law

Each party remains responsible for complying with laws applicable to its activities.

Users must comply with applicable laws relating to their use of the Services, including where relevant laws concerning:

• privacy and data protection;
• artificial intelligence;
• employment and labor;
• equality and anti-discrimination;
• accessibility;
• intellectual property;
• cybersecurity;
• export controls and sanctions;
• consumer protection; and
• confidentiality.

Users may not use the Services where such use is prohibited by applicable law.

33.1Evidence-Bound Compliance Statements

TRIPA seeks to make regulatory and governance statements only to the extent supported by current evidence for the relevant control, version, deployment context, and jurisdiction.

A statement concerning one technical safeguard or control must not be interpreted as a representation that TRIPA, a customer, a particular deployment, or every processing activity is fully compliant with an entire statute or regulatory regime.

Unless TRIPA expressly provides a valid certification issued under an applicable certification or conformity-assessment framework, references to audit results, control status, evidence, governance, AI Act mapping, GDPR mapping, security controls, or similar material do not constitute legal certification.

33.2Regulatory Evidence Access

Subject to confidentiality, security, privacy, intellectual-property restrictions, and the applicable Commercial Agreement, TRIPA may make selected evidence, control mappings, version identifiers, source or artifact digests, test results, audit records, methodology descriptions, or regulator/customer assurance reports available to authorized customers, auditors, public authorities, researchers, or examiners.

TRIPA may redact or withhold information where disclosure would expose personal data, customer confidential information, securitysensitive implementation detail, trade secrets, privileged material, or information that TRIPA is not authorized to disclose.

34Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally permitted.

If that is not possible, the affected provision will be severed.

The remaining provisions will continue in effect.

35No Waiver

Failure by TRIPA to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

A waiver is effective only to the extent expressly made by the party granting it.

36Assignment

You may not assign or transfer your rights or obligations under these Terms without TRIPA’s prior written consent where such consent may lawfully be required.

TRIPA may assign these Terms in connection with a merger, corporate reorganization, sale of substantially all relevant assets, transfer of the applicable business, or other lawful corporate transaction, subject to applicable law and without reducing mandatory consumer rights.

Commercial Agreements may contain separate assignment provisions.

37Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, employment relationship, fiduciary relationship, franchise, or agency between you and TRIPA.

Neither party has authority to bind the other except where expressly agreed in writing.

38Entire Agreement

These Terms, together with policies and documents expressly incorporated into them, constitute the agreement governing use of the Services within their scope.

Where a Commercial Agreement applies, these Terms form part of the contractual framework only to the extent provided by that agreement.

The applicable Privacy Policy describes personal-data processing and does not independently expand the licence granted to use the Services.

39Regulatory Status and No Certification

TRIPA may publish or provide regulatory-control information describing the status of specific evidence-bound safeguards. Unless expressly stated otherwise in a valid certificate or conformity-assessment document, such information is not a legal certification and should be read together with its stated scope, version, limitations, open obligations, and deployment assumptions.

TRIPA’s regulatory controls are intended to fail closed where authority is missing or ambiguous. A control may therefore be identified as indeterminate or restricted while evidence, legal interpretation, deployment information, or required safeguards are incomplete.

40Contact

Questions concerning these Terms may be directed to:

TRIPA
Email: info@tripa.ai
Website: tripa.ai

European Entity

TRIPA HC s.r.o.

Košická 52/A
821 08 Bratislava – mestská časť Ružinov
Slovak Republic
Company Registration No. (IČO): 54 220 068
Tax Identification No. (DIČ): 2121610942
Commercial Register of the Municipal Court Bratislava III
Section Sro, Insert No. 156865/B

United States Entity

TRIPA Inc.

3960 SW 195 Terrace
Miramar, Florida 33029
United States of America
Incorporated in the State of Delaware
Registered in Florida as a Foreign Profit Corporation
Florida Department of State Document No. F23000002430